Privacy Policy

Effective Date: 12/30/2025

At The Heights at Waterpointe, we value and respect your privacy and are committed to protecting your Personal Information. This Privacy Policy explains how we collect, use, and protect information from www.theflatsatransley.com visitors. We will never sell or share your Personal Information. By using our site, you agree to the practices outlined in this policy. Practices may vary based on location of user and we adhere to privacy best practices and regulations defined in federal and state laws within the United States of America as well as Global Privacy Regulations across the EU, Canada, and other countries where our website visitors may originate.

When using our website, you may interact with services provided by third parties that operate independently from The Heights at Waterpointe. The Heights at Waterpointe has no control over these parties’ use of Personal Information and is not responsible for third party privacy policies. The Heights at Waterpointe does not own any third-party sites or platforms you may use when interacting with our website. The Heights at Waterpointe provides the opportunity to deny cookies consent at the start of each user session. As outlined in this policy, you can modify your cookie preferences at any time through your browser settings.

Please see this simple guide to modifying your cookie preferences during a session:

1. Locate the cookie icon at the bottom left of the page. Look for a button or icon, usually labeled "Cookie Settings," "Cookie Preferences," or a similar term. This icon may appear in the shape of a cookie. This will open cookies preference and consent settings.
2. Review and Modify Choices. The settings menu will display a list of cookie categories with your current consent status. You can enable or disable specific categories to customize your cookie settings.
3. Save Your Changes. After making your changes, save the new preferences. The website will then respect your updated cookie choices.

The Heights at Waterpointe online services are not intended for children under 16 years of age. We will never knowingly collect information from children under the age of 16. In the case that a child under 16 uses our website against our knowledge, the data from that user session will be purged and destroyed upon discovery. If you believe your child has used our site against your knowledge and/or without your parental consent, please contact us.

Table of Contents:

1. Information We Collect
2. Cookies and User Consent
3. Demographic Data and Information Protected Under the Fair Housing Act
4. How We Use Data to Enhance User Experience
5. Data Security
6. Changes to This Policy
7. Contact Us

1. Information We Collect

We do not collect any Personally Identifiable Information (PII). All information gathered is anonymous and used solely to improve user experience on our website and support marketing efforts.

• Time spent on our website
• Features used and pages visited frequently
• Referring sources (e.g., search engines or other websites that led you to our website)
• Screen size used to browse our website (This will not identify your device on a brand-name or serial level.)

2. Cookies and User Consent

We use OneTrust’s Cookies Management Platform to analyze site traffic as well as enhance user experience and site functionality. Upon visiting our website, you will see OneTrust’s cookies consent banner where you should elect to allow or deny cookies consent.

• If you consent, certain cookies will be used to collect anonymous usage data as described above.
• If you decline, all cookies collected will be sent to our analytics platform without data. These cookies will be collected and notated as “empty.”

You can modify your cookie preferences at any time through your browser settings.

3. Demographic Data and Information Protected Under the Fair Housing Act

In compliance with all applicable Fair Housing laws and HUD guidance, we do not collect any data related to:

• Race, color, or national origin
• Religion, sex, familial status, or disability
• Age, income, gender identity, or any other protected category

4. How We Use Data to Enhance User Experience

• Understanding how users interact with our site
• Improving our website’s design, functionality, and accessibility
• Enhancing overall user experience
• Optimizing marketing efforts to prevent irrelevant results

We do not sell, rent, or share any collected information with third parties. All information collected knowingly is purged and destroyed two calendar years from the date of collection.

5. Data Security

We implement appropriate technical and organizational measures to safeguard any information processed through our website. We strive to maintain best practices in data protection and provide continuing education for data protection officer(s).

6. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. Any updates will be posted on this page with a revised effective date and take place immediately.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: marketing@stoagrou.com

Phone: 225-414-1100

Mailing Address: 210 E Morris Ave Suite 201 Hammond, LA 70403

Personal Information is defined as any user information collected by our site that refers to that individual user’s experience. This does not include demographic data or PII that could be used to discriminate under HUD Fair Housing Act.